Refund & Returns Policy

Last updated: 15 Aug 2026

Thank you for shopping with STRAAT Clothing.

This Refund & Returns Policy applies to purchases of physical merchandise made through our online store.

We sell and ship our products from Sweden to customers across Europe. Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

1. 14-Day Right of Withdrawal

If you are a consumer purchasing from us online, you generally have a statutory right to withdraw from your purchase within 14 days, without giving a reason.

For physical products, the withdrawal period normally begins on the day after you, or a person you have designated (other than the carrier), receives the product.

If your order is delivered in multiple shipments, the withdrawal period may begin when you receive the final product in the order.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires.

You can contact us at:

Email: info@straat.clothing

Please include:

• Your full name
• Your order number
• The product(s) you wish to return
• A clear statement that you wish to withdraw from the purchase

You may also use any withdrawal function provided on our website.

2. Returning Your Order

After notifying us that you wish to withdraw from your purchase, you must send the product back to us without undue delay and normally no later than 14 days after notifying us of your withdrawal.

Unless the product is defective, damaged, incorrect, or otherwise covered by your statutory consumer rights, you are responsible for the direct cost of returning the product when exercising your right of withdrawal.

We will provide you with return instructions after receiving your request.

3. Condition of Returned Merchandise

You may handle the merchandise to the extent necessary to inspect its nature, characteristics, and functionality, in the same way you would reasonably be able to do in a physical store.

If the product has been handled beyond what is reasonably necessary for such inspection, you may be responsible for any reduction in the product’s value resulting from that handling.

Please return the merchandise with its original packaging, tags, and accessories where reasonably possible.

4. Refunds

When you validly exercise your right of withdrawal, we will refund the payments we received from you for the returned merchandise.

This includes the cost of our standard delivery option.

If you selected a more expensive delivery option, such as express shipping, we are not required to refund the additional cost above our standard delivery option.

We will normally issue the refund using the same payment method used for the original purchase, unless we have agreed otherwise with you.

We will refund you without undue delay and normally within 14 days after receiving your notification of withdrawal.

5. Defective, Damaged, or Incorrect Merchandise

If your merchandise arrives defective, damaged, or different from what you ordered, please contact us at:

Email: info@straat.clothing

Please provide your order number and, where appropriate, photographs showing the issue.

You do not have to pay return costs for merchandise that is defective, damaged, incorrect, or otherwise covered by your statutory consumer rights.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund.

Our statutory obligations for defective or non-conforming products are separate from the 14-day right of withdrawal.

6. Merchandise Damaged During Delivery

If your merchandise arrives damaged, please contact us as soon as reasonably possible.

Where we are responsible for the delivery, we remain responsible for the merchandise until it has been delivered to you.

We will work with you to provide an appropriate remedy in accordance with applicable consumer protection law.

7. Personalized and Custom-Made Merchandise

The statutory 14-day right of withdrawal may not apply to merchandise that has been made according to your specifications or is clearly personalized for you, where the applicable legal exception applies.

For example, this may include merchandise individually customized with a name, image, or other personal specification.

This exception does not remove your statutory rights if the personalized or custom-made merchandise is defective or does not conform to the contract.

8. Exchanges

We may offer exchanges where appropriate and where replacement stock is available.

If you would like to exchange an item rather than receive a refund, please contact us at:

Email: info@straat.clothing

An exchange policy offered by us does not limit your statutory right of withdrawal or other consumer rights.

9. Lost or Undelivered Orders

If your order does not arrive, please contact us at info@straat.clothing with your order number.

Where we are responsible for the delivery, we will investigate the shipment and provide an appropriate remedy in accordance with applicable law.

10. International Orders

We ship merchandise from Sweden to customers throughout Europe.

If you purchase from us as a consumer in another EU country, mandatory consumer protection rights applicable to your purchase remain unaffected by this policy.

Where the law of the country in which you reside provides mandatory consumer protection that gives you additional rights, those rights will continue to apply.

11. Legal Guarantee

Nothing in this policy affects your statutory legal guarantee rights.

For products that are defective or do not conform to the sales contract, applicable consumer protection law may provide rights including repair, replacement, price reduction, or refund.

12. Contact Information

13. Statutory Consumer Rights

This Refund & Returns Policy is not intended to restrict or exclude any mandatory consumer rights.

If any provision of this policy conflicts with mandatory consumer protection legislation, the applicable legislation will take precedence.